Our goal is 100% customer satisfaction and our aim is simply to provide you with the highest level of service. We manufacture all of our products and adhere to producing the best products we can offer. Therefore, if you receive damaged goods, please notify us within seven days of the delivery date. ( All damaged goods must be retrurned in it's original packaging). Once we have been contacted accordingly we will replace your product free of charge. If you prefer a refund, the amount paid for your item (including shipping) will be refunded to your original payment method within 7- 10 days.